2080HomeCare – Refund Policy
Last Updated: May 2026
At 2080HomeCare, we provide candidate sourcing, screening, and matching assistance services for Babysitter and Home Nurse requirements.
By registering with 2080HomeCare and making payment for any service plan, the customer agrees to the following Refund Policy and Terms & Conditions.
1. Service Nature
2080HomeCare is a candidate sourcing and matching assistance platform.
2080HomeCare assists customers in:
sourcing candidates,
screening profiles,
coordinating interviews/trials,
conducting operational follow-ups,
and facilitating candidate matching based on availability and customer requirements.
2080HomeCare does not guarantee:
candidate acceptance,
joining confirmation,
long-term retention,
uninterrupted service,
or successful employment finalization.
Candidate selection and final employment decisions remain subject to:
mutual agreement between customer and candidate,
market availability,
salary feasibility,
patient/childcare requirements,
work scope,
candidate willingness,
locality,
medical suitability,
and operational conditions.
2. Service Validity
The standard service validity period is:
7–21 working days for regular plans,
OR
as specifically mentioned in the subscribed plan.
The validity period begins from:
successful payment confirmation,
requirement confirmation,
and service activation by 2080HomeCare.
3. Service Commencement
Service shall be considered commenced once any of the following activities are initiated:
Relationship Manager (RM) assignment,
requirement processing,
candidate sourcing,
profile screening,
candidate coordination,
candidate sharing,
interview scheduling,
trial coordination,
or operational follow-up.
Once service has commenced, operational and sourcing activities shall be deemed active.
4. Non-Refundable Operational & Sourcing Fee
The registration amount paid by the customer includes:
operational handling,
sourcing expenses,
candidate outreach,
RM coordination,
screening efforts,
communication expenses,
backend operational costs,
and platform service charges.
Accordingly:
Operational services shall be deemed rendered once sourcing, screening, candidate coordination, profile sharing, interview scheduling, or RM handling activities commence.
A non-refundable operational and sourcing fee shall apply once the service process has commenced.
This fee is applicable irrespective of candidate finalization outcome.
Current operational deduction:
Standard Plans: ₹999
Premium/Special Plans: As specified during subscription.
2080HomeCare reserves the right to deduct reasonable operational charges toward sourcing and coordination efforts already undertaken during the active service timeline.
5. Refund Eligibility
Refund eligibility shall apply only under the following conditions:
A. No Suitable Candidate Finalized During Validity
Refund may be considered only if:
2080HomeCare is unable to facilitate suitable candidate sourcing and coordination within the active service validity period,
AND
no candidate has been finalized, deployed, trialed, or contracted through 2080HomeCare,
AND
the customer has cooperated reasonably throughout the sourcing and evaluation process.
Candidate availability and matching are subject to:
prevailing market conditions,
salary feasibility,
locality,
patient/childcare requirements,
timing compatibility,
candidate willingness,
medical suitability,
and operational practicality.
B. Customer Hires From Another Source
If the customer hires a Babysitter or Home Nurse from another source during the validity period, refund eligibility may be considered after deduction of applicable operational and sourcing charges, provided:
the hired candidate matches the original requirement submitted to 2080HomeCare,
and all required verification documents are submitted before plan expiry.
6. Verification Requirements For External Hiring Refund Claims
Customers must provide:
Candidate name,
Phone number,
Aadhaar card (front & back),
Salary details,
Timing details,
Shift duration,
Work scope,
Joining date,
and any additional verification requested by 2080HomeCare.
2080HomeCare reserves the right to:
verify candidate details,
conduct operational verification,
request additional documents,
and reject claims involving mismatch or insufficient verification.
7. Refund Will NOT Be Applicable If
Refund shall not be applicable in the following situations:
Candidate sourcing and coordination activities were undertaken during the active service timeline.
Suitable candidates/profiles were shared or coordinated based on operational feasibility.
Candidate trial, deployment, joining, or contract establishment has taken place.
Customer rejects candidates due to changing preferences after sourcing has commenced.
Customer introduces revised work scope, additional duties, locality restrictions, timing revisions, patient-care expectations, childcare expectations, or salary changes during the active service period.
Customer expectations fall significantly outside operational market feasibility.
Customer refuses trial or evaluation process.
Customer becomes non-responsive during active service timeline.
Customer directly hires a 2080HomeCare candidate outside the platform.
Customer fails to submit required verification documents.
Customer submits incomplete, false, misleading, or unverifiable information.
Customer engages in abusive, threatening, defamatory, or disruptive conduct toward 2080HomeCare staff.
8. Standard Duty Classification
Standard Babysitter Duties
Child supervision
Feeding assistance
Basic childcare support
Newborn care assistance
Routine childcare activities
Standard Home Nurse Duties
Patient assistance
Mobility support
Elder care support
Recovery assistance
Routine home healthcare support
Additional / Non-Standard Duties
The following tasks shall be considered separate operational requirements unless pre-declared:
heavy lifting,
specialized medical procedures,
hospital-grade nursing,
ICU-level care,
physiotherapy,
construction-related assistance,
outdoor errands,
commercial work,
or multi-role helper duties.
Additional duties may:
affect candidate availability,
increase salary expectations,
extend sourcing timelines,
and affect refund eligibility.
9. Candidate Suitability
Candidate suitability is determined based on:
availability,
location,
salary feasibility,
willingness to work,
experience,
timing compatibility,
work scope,
patient/childcare requirements,
customer expectations,
and operational practicality.
2080HomeCare may coordinate a limited number of suitable shortlisted profiles based on operational feasibility and market availability.
2080HomeCare does not guarantee:
immediate placement,
exact locality match,
exact demographic preference,
uninterrupted continuation,
candidate acceptance,
or guaranteed joining.
10. Fair Usage Policy
Customers are expected to evaluate candidates reasonably based on:
work suitability,
experience,
communication,
operational compatibility,
medical suitability,
and practical caregiving expectations.
Repeated rejection of candidates due to:
changing preferences,
non-work-related considerations,
unrealistic salary expectations,
demographic restrictions,
repeated requirement revisions,
or inconsistent expectations,
may affect refund eligibility.
Requirements confirmed during onboarding shall be treated as the active sourcing requirement.
Major revisions after sourcing initiation, including changes in:
salary,
timing,
locality,
patient condition,
childcare expectations,
workload,
staffing preference,
or additional responsibilities,
may:
affect candidate availability,
extend sourcing timelines,
reset operational matching efforts,
and impact refund eligibility.
11. Communication Policy
2080HomeCare reserves the right to:
restrict communication to official channels,
discontinue verbal communication,
and require email-only communication
in cases involving:
repeated escalation,
abusive conduct,
operational disputes,
threats,
harassment,
or communication misuse.
Official communication channels include:
Official 2080HomeCare support numbers
Personal employee numbers shall not be treated as official escalation channels.
12. Refund Review Process
Refund requests shall be reviewed only after:
completion of active service validity,
internal operational review,
candidate coordination verification,
and document validation.
Submission of a refund request does not guarantee refund approval.
Refund review timelines:
10–15 working days after successful review and approval.
Approved refunds shall be processed only to the original payment source wherever applicable.
13. Limitation of Liability
2080HomeCare’s total liability, if any, shall be limited only to the amount paid by the customer toward the subscribed service plan.
2080HomeCare shall not be liable for:
hiring decisions,
treatment decisions,
medical disputes,
candidate behavior,
retention issues,
resignation,
abandonment,
customer-candidate disputes,
or third-party actions.
14. Platform Role
2080HomeCare functions as a sourcing and matching assistance platform and shall not be treated as:
employer of the candidate,
guarantor of employment continuity,
healthcare provider,
medical authority,
or legal representative of either party.
Customers are advised to independently verify:
candidate suitability,
identity,
references,
medical qualifications,
police verification,
and working compatibility before final hiring.
15. Governing Jurisdiction
Any dispute arising out of 2080HomeCare services shall be subject to the jurisdiction of courts located in Guwahati, Assam, India.
16. Policy Updates
2080HomeCare reserves the right to modify, update, or revise these policies and terms at any time without prior notice.
Continued use of 2080HomeCare services shall constitute acceptance of the updated policies and terms.
By proceeding with payment, you agree to our Refund Policy.
