💰 Refund Policy – 2080 Home Care
Last updated: April 12, 2026
This Refund Policy outlines the conditions under which refunds are processed for services booked through 2080 Home Care (2080homecare.com).
⏳ Service Validity
- The service validity period is 7–21 working days from the service start date and successful payment.
- During this period, our team will work to provide suitable babysitters or home nurses based on your requirement.
💰 Refund Eligibility
A refund will be applicable in the following cases:
👉 If we are unable to provide at least one suitable candidate within the service timeline
OR
👉 If the customer hires a caregiver from another source matching the same requirement
In both cases, a refund will be processed after a ₹599 service fee deduction
📌 General Conditions
- Refund is applicable only if no candidate is finalized through 2080 Home Care within the service timeline
- Once any of the following occurs, the service is considered delivered and refund will not be applicable:
- Candidate is deployed
- Trial is completed
- Hiring/contract is confirmed
- Refund requests must be submitted after completion of the service timeline
- Refunds will be processed within 10–15 working days after approval
⚖️ Fair Usage Policy
To ensure fair use of our platform:
- Candidates must be evaluated based on skills, experience, and suitability
- Rejections based on non-work-related preferences may not qualify for refund
- Trial (where applicable) should be conducted for proper evaluation
🔁 Refund in Case of Hiring from Another Source
If the customer hires a babysitter or home nurse from another source:
- Refund is applicable after ₹599 deduction
- The hired candidate must match the requirement submitted to 2080 Home Care
🔍 Verification Requirements
To process such refunds, the customer must provide:
- Caregiver’s phone number
- Aadhaar card (front & back)
- Salary details
- Work timing
- Type of service (Babysitter / Home Nurse)
- Duration / working hours
✅ Matching Criteria
The hired caregiver must match:
- Salary within agreed range
- Same working hours/duration
- Same type of service
- Similar responsibilities as requested
❌ Refund Will Not Be Applicable If
- A suitable candidate has already been provided within the timeline
- The hired caregiver does not match the original requirement
- Required verification details are not submitted
💸 Refund Processing
- Refunds will be processed after ₹599 service fee deduction
- Timeline: 10–15 working days after successful verification and approval
📧 Contact Us
For refund-related queries, contact: